Most of the product listed on the website are on pre-order basis and requires 2-3 weeks production lead time. We will try our best to deliver all of our order within 2-3 working days once the production has been completed. In the event that we are unable to full fill our promises especially during peak season, we will contact the customer and inform for the delay.
What if I don’t like the product I ordered when it arrives?
14 DAYS SATISFACTION GUARANTEE
The product is on pre-order basis and custom-made according to request. We are unable to accept cancellation. However, if the product has serious quality issue and defect, customer can request to return it back to us to re-work on the defect within 14 days from the date of delivery.
Customer can exchange to any product as long the product has not proceed for production. Once the product has been proceed to production, we are unable to accept a changes or cancellation.
Note: 14-days satisfaction guarantee does not entitled for SPECIAL REQUEST / CLEARANCE / PROMOTIONAL / CUSTOM MADE / MADE TO ORDER / product(s).
RETURNS & REFUNDS
If customer decided the order isn’t quite suitable, customer can request to leave their product to our store to resell it to someone else. Delivery of the product to our shop is borne by the customer. Customer can set their own selling price which deemed to be reasonable. To ensure a successful approval to resell the product at our store, please make sure that the product is in perfect/as-new condition. We will charge an administrative fee of 20% from the item(s) amount to resell the product at our shop. Once the product is sold, we will reimburse to customer once the product is delivered to end-customer and respective end-customer has paid the balance in full.
Note: The return request to resell arrangement has to be made within 14-days upon receiving order.
What if the product is defective when it arrives or we sent the wrong product?
Is our standard operation procedure (SOP) to checks all our product(s) before we dispatch to minimise rejection and after sales service. Through rare, the product could be damaged during transportation or mishandling from our appointed third party courier. Therefore, It is very important that customer inspect the product upon delivery. If customer not satisfy with the goods quality, or if we have sent the wrong product, customer needs to inform our customer service immediately, or contact our delivery team. If customer found any defect few days after the delivery, just contact our delivery team (within 7 days) from the delivery date, send us a couple of photos of the damage or other issues with the product, that would assist us to escalate the problem to the rightful department to claim for replacement, or related insurance coverage. Our team will assist further for a 1-to-1 exchange, repair, or any other solutions.
What do we charge to collect products?
If customer need to return a product because it is faulty or as a result of mistake from us, we will not charge for the return/exchange collection fee. If, however, we are unable to entertain if customer change thejr mind and wish to cancel the order after it has proceed to production, before and after delivery.